Decision Quality in the AI Era
When AI becomes a default advisor, two things can happen at the same time:
decisions get faster
accountability gets thinner
The failure mode no one talks about
The most common failure mode is quiet. Teams stop thinking and start approving. AI generates a recommendation. A human reviews it. The human approves. This looks like oversight. It is often rubber-stamping.
Over time:
the human loses the skill to generate the recommendation themselves
errors become invisible because no one checks the reasoning
accountability diffuses, and failure becomes “process” rather than ownership
Decision quality is not about slowing down. It is about keeping humans genuinely in the loop, not just nominally present.
If this is what you are grappling with in your organisation, the fastest starting point is the Sprint.
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Rahim Hirji

